We utilize Google Analytics to collect insights about site usage. Google Analytics tracks metrics such as visit frequency, page visits, and the previous sites users visited before landing on our platform. This information is used solely for site enhancement. Google Analytics captures your IP address on the date of your visit but does not gather your name or other identifiable particulars. We don't combine Google Analytics data with personal identifiable information.
When you request a quote on the site or place an order with one of our associates, we may ask for your name, email address, mailing address, phone number, credit card information, or other relevant details necessary for executing the order.
We employ cookies to tailor the website experience for returning visitors. You are not obligated to allow these cookies for standard site usage. Additionally, third-party widgets, like YouTube, might utilize cookies based on their settings. The acceptance of cookies is only required for authenticating existing customers logging into their accounts.
We employ the information we collect from you during registration, purchases, newsletter sign-ups, survey responses, marketing communications, website navigation, and other similar activities in the following ways:
- Personalize user experiences and offer tailored content and product suggestions.
- Expedite transaction processing.
- Dispatch periodic emails concerning your orders or other products/services.
Our website and application software undergo regular security scans to identify and rectify any vulnerabilities, ensuring you a safe browsing experience. We utilize regular Malware Scanning as a preventive measure.
Your data resides behind secure networks and can only be accessed by a limited number of authorized personnel with specific system access rights, who are obliged to maintain data confidentiality. These individuals will never access your data without written consent and their privileges will be limited solely to address issues within the data set and/or software. Furthermore, sensitive/credit information is encrypted using Secure Socket Layer (SSL) technology.
All transactions are routed through a gateway provider, and we neither store nor process transaction data on our servers.
GDPR & CCPA
In accordance with GDPR and CCPA privacy requirements, you have the following rights to your personal information;
- Right to access: You can request access to the personal data we hold about you.
- Right to rectification: You can request corrections to your inaccurate or incomplete personal data.
- Right to erasure (Right to be forgotten): You can request the deletion of your personal data under certain conditions.
- Right to restrict processing: You can request restrictions on the processing of your personal data under certain circumstances.
- Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
- Right to object: You can object to the processing of your personal data based on legitimate interests or direct marketing.
- Rights related to automated decision-making: You have the right to not be subject to decisions based solely on automated processing, including profiling.
In the event of a data breach that poses a risk to your rights and freedoms under GDPR or CCPA, we will alert the appropriate supervisory authority.
We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties.
We do not include or offer third-party products or services on our website.
CAN SPAM Act Compliance
The CAN-SPAM Act is legislation that outlines regulations for commercial emails and messages, allows individuals to opt out of marketing correspondences, and specifies strict penalties for non-compliance.
We collect your email address to:
- Provide information about the product and respond to questions & inquiries
- Facilitate order processing and provide relevant updates
- Market to our mailing list or continue sending emails to clients after their initial transaction
In accordance with CANSPAM, we agree to the following:
- Refrain from using false or misleading subject lines or email addresses
- Clearly alert to any advertisements within the message
- Provide the physical address of our business or site headquarters
- Monitor any third-party email marketing services for compliance
- Promptly honor opt-out/unsubscribe requests
- Provide users the ability to unsubscribe/opt-out via the link provided at the footer of the email